Dear curlyjulz, Thank you for taking the time to review your stay with us. I am sorry to hear that your stay did not live up to the standards we strive to achieve, all your appointments regarding the service in the restaurant have been tackled and actions have been taken to improve them. We hope you will return to stay with us should you visit Lanzarote again in the future so we may better demonstrate our commitment to your satisfaction. Thank you and best regards, General Manager