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Interior - Picture of The Naini Retreat by Leisure Hotels Group, Nainital

Photo: Interior

From Review : Good hotel with some flaws of The Naini Retreat by Leisure Hotels Group
Good hotel with some flaws
Innenhof
One of the best property in town
Regrets for not staying in this jewel before
the view from the room
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Simranpreet Aulakh wrote a review May 2018
New Delhi, India51 contributions10 helpful votes
+5
Great hotel & Great staff Rite from the beginning, the moment we reached the hotel parking our car was taken care by vallet service and luggage too. We were greeted by staff at the main porch and reception and welcome drink was also good. We changed the name in the booking,
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Date of stay: May 2018
Response from LeisureHotelsGroup, Manager at The Naini Retreat by Leisure Hotels Group
Responded May 31, 2018
Dear Guest, Greetings from The Naini Retreat (Nainital) & Sincere Thanks for your feedback!. Thank you for choosing to stay with us at The Naini Retreat, Nainital and taking your precious time to rate us. We are pleased to know about your stay experience at our Heritage property. A positive guest feedback is very important for our team, as we take each of your comments into consideration in order to serve you with the best of hospitality at all times. Your positive sentiments have been communicated to Mr. Prem, Ms. Ada, Dinesh Chand and the entire team which will motivate them to touch even higher level of excellence. I acknowledge your feedback regarding the furniture in the room, being a heritage property the changes for the same will be done gradually, would like to share that we provide fruit and cookies amenities on the day of arrival and the next day can be placed on call. I apologize for the inconvenience caused to you during your stay and please be assured that the team makes every possible effort to make the stay memorable and comfortable for all our guest. Our focus is to anticipate your needs & not only meet but exceed them with each area of the Resort. We are determined to take our service standards to the next level. The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 28 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations. We constantly Endeavour to make your stay memorable and the team and I look forward to welcoming you back soon. Thanking you, Yours sincerely, Me & My Entire Team The Naini Retreat ( Nainital )
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