Dear Vivek, Firstly i would like to thank you for taking such a long time to write the experiences which you faced at Hotel Annamalai International!!! It is only through feedback such as yours that we are able to maintain, indeed and improve our service to our valued guests. I am very disappointed with the travel experience which you have faced in our hotel, whilst apology will not alter the outcome of your experience, and I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property for which the discussions are still going on within the team. We have also noted all of your points in which you have faced difficulty and will be addressed to the concerned party, In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere, I hope that I can convince you to change your mind about another visit to our property. My team and I look forward to welcoming you back at Hotel Annamalai International, Pondicherry Warm Regards, Rajkumar Front Office Manager