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Pool - Picture of SBH Costa Calma Beach Resort, Fuerteventura

Photo: Pool

From Review : Time of travel: 2nd week of April of SBH Costa Calma Beach Resort
Time of travel: 2nd week of April
zona piscine
2
Sehr schönes Hotel am Rand von Costa Calma
Julio et ses smoothies
Vacanza rilassante
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HaagaA wrote a review Apr 2018
London, United Kingdom10 contributions2 helpful votes
+4
The hotel has two parts, the main part is an actual SBH and then the 2nd part is Nautilus, two separate hotels somehow functioning as one. We were located in Nautilus Beach, which I would say just about to be a 3 star hotel. Nautilus facilities are all closed down and décor is
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Date of stay: April 2018
Response from SBHDireccion, Director General at SBH Costa Calma Beach Resort
Responded May 1, 2018
Dear HaagaA, We are very pleased to read that you had such a pleasant time in our SBH Costa Calma Beach Resort and want to thank you for using Tripadvisor to share your experience with us and others travellers. Our hotel is located at the beginning of the wonderful beach of Costa Calma which invites to long walks. The small part of the beach in front of our hotel has sometimes little stones. It always depends of tide. We can also ensure you that each member of our staff may it be housekeeping, reception or the management take their job seriously. Customer satisfaction is very important to us and we try to fulfil their expectations to the highest level we are sorry we fall short in your case. We would like to inform you that the check-in-time in our hotel is usually at 02p.m. Of course our colleagues at the reception try to make the check-in as soon as possible but it depends on different factors. On the day of departure we offer a courtesy room where our guests can shower and get changed, but it always depends of the occupancy of the hotel. If this is not possible our guests have the right to stay in there rooms till 11 am. Sorry if you have not been informed in advance about any additional costs like the safe. However, we would like to explain to you that there are these additional costs, because we try to take all special wishes into account. We want to give our guests the opportunity to book a base holiday and make their stay according to their own preferences. It has been a pleasure for us, having you as our guests in our hotel and we will be glad if you will visit again in the future. Kind regards, The management
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