Landscape - Picture of Hotel Grand Teguise Playa, Lanzarote
Photo: Landscape
From Review : Below average room of Hotel Grand Teguise Playa
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Beware if booking through Thomas Cook. Apparently according to the unhelpful reception staff, if you book a standard room, they are all in a grotty ground floor area with cold drafty corridor and no view. Unfinished tiling on terrace, broken waste plug. Rooms have thin walls so…
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Date of stay: February 2018
Response from GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa
Responded Feb 13, 2018
Dear Jane, Thank you very much for sharing your opinion with the community of Trip Advisor. You give me the great opportunity to discuss the “room typology subject". We must give priority to the contracted room typology booked and payed, those rooms are guaranteed. All request and upgrades are at the moment really difficult due to high occupation. Be sure our Reception staff do the best always. Unfortunately, in countries as Turkey, Egypt, Tunisia.... tourism has been canceled and Canary Island have one of the greatest occupations in history.... We feel really sad about this situation but nevertheless is the real fact. So please, we kindly ask to make sure you book the correct room that you require when booking your holiday and not try to rely on an upgrade, which due to the high occupation is not always available. We sincerely regret that despite the best disposal of our staff, we could not meet their expectations in some aspect. Sincerely Laura Diaz - Deputy Manageress
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