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Pool - Picture of Mitsis Summer Palace Beach Hotel, Kós

Photo: Pool

From Review : Bitterly disappointed and upset of Mitsis Summer Palace Beach Hotel
Bitterly disappointed and upset
Bitterly disappointed and upset
Bitterly disappointed and upset
Steps everywhere
Nice views
Nice views
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CharleyCDC wrote a review Oct 2019
Huddersfield, United Kingdom139 contributions21 helpful votes
+2
I generally wait until the end of a holiday to do a review but I’m so upset I’m going to do it now. Bear with me it’s a long one. We booked this hotel as we couldn’t get the dates we needed for Mitsis Rinela Beach in Crete where we stayed last year. I figured it’s a Mitsis and
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Date of stay: October 2019
Response from SummerPalace_19, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Summer Palace Beach Hotel
Responded Oct 30, 2019
Dear CharleyCDC, Thank you for taking the time to share your feedback with other travelers. We are sorry to read that you feel rather disappointed from your stay so far at Mitsis Summer Palace and will be pleased to meet you personally to discuss any of the issues you are raising. Meanwhile kindly allow us to mention that as we advised all our guests leaving on the last day of our operation, they are free to use their rooms and the hotel’s facilities until 17.00. Considering the number of guests leaving after that time, we feel that it would be more pleasant for them to continue using the facilities of our sister hotel Blue Domes, part of our Premium collection, instead of staying in an empty hotel. From there they can be picked up if they have transfer included or the front desk will happily arrange a taxi for them. Please accept our apologies if you felt that the staff has not been attentive or welcoming, which is definitely not our purpose and you may confirm that from the numerous positive feedback we receive for that. Regarding the incident with the curry chicken we would only like to mention that when having a stew if one piece is uncooked most probably the remaining of it will be as well. As this was poultry and was catered for many of our guests, if it was uncooked could have resulted in serious health issues, which was not that case by any of our guests. In any case please accept our apologies if you felt that this was not explained in the best possible way, or if it didn’t had the appropriate temperature. Once again please feel free to come and meet us in person should you wish and we hope that you will have a pleasant remaining stay. Kind regards, Summer Palace Guest Relations
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