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Pictures of Iberostar Malaga Playa - Torrox Photos

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From Review : Lovely setting and hotel. Poor vegetarian meal options. of Iberostar Malaga Playa
Lovely setting and hotel. Poor vegetarian meal options.
Pool
Décevant!!! Vacances gâchées..!!
Habitación
La foule dans l’hotel !
Massentourismus
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Other Recent Reviews

NurseDoris04 wrote a review Aug 2016
Manchester, United Kingdom7 contributions2 helpful votes
We have just returned from a 10 night stay here. The hotel is beautiful. We had a lovely one bedroom apartment and was pleasantly surprised at the spacious living area and kitchen. Also the bathroom had lots of complimentary toiletries. We didn't have a problem getting sun beds
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Date of stay: August 2016
Response from IberostarHoteles, Quality Manager at Iberostar Malaga Playa
Responded Sep 6, 2016
Dear Doris, It has been an absolute pleasure to read this detailed review of the experience you had in our hospitality at IBEROSTAR Malaga Playa. Reviews like yours give us an opportunity to see our hotel though the eyes of a guest and therefore provides us with a genuine insight into areas which may have room for a little improvement and also areas where the staff involved need praising for their excellent performances and for this we are most appreciative. First of all we want to thank you for your observations and suggestions regarding our vegetarian provisions for our guests. We are terribly sorry to read that you had difficulties finding something to eat whilst staying at our hotel because until now we are very proud of the selection of food that our professional chefs provide on a daily basis for our vegetarian guests and the feedback we have received from the vast majority of our previous vegetarian guests does support that fact, however there is absolutely no excuse for inaccurate labelling of food items, therefore we will be bringing your observations directly to the attention of our F&B management for serious consideration. Despite your disappointment with certain aspects of our gastronomy, we are grateful that you still to the time to mention the positive aspects of your holiday with us. We are delighted for example to see that you enjoyed the beauty of our hotel and its surroundings. It is our intention to offer pleasing and clean accommodation so that our guests can still enjoy their vacation memories once they are home again. We also really appreciate the way you described the room we accommodated you in and your family in and we are glad to know that you found it always to be clean, comfortable and functional. It is our aim as an IBEROSTAR hotel to provide our guests with accommodation that satisfies their requirements whilst on holiday and we are very happy that you were satisfied with yours Thank you also for your wonderful comments on service which of course have been shared with Alberto and Luis whom you mention personally in your review and the rest of the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. And last but not least we thank you for your very kind words about our entertainments program that you considered excellent. They all work tirelessly every day to keep our guests entertained by preparing shows that appeal to our guests of all ages and nationalities which is quite a difficult task and they really are a valued asset of our hotel. We will certainly relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once again we thank you for taking the time to write and share this feedback with us, we are pleased that overall your family had a great time here and hope that you will return to stay with us again in the future. Yours Faithfully, Quality Manager IBEROSTAR Malaga Playa
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