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Pool - Picture of THB Tropical Island, Lanzarote

Photo: Pool

From Review : Lovely family break of THB Tropical Island
Lovely family break
Great hotel! Keep reading if you want an honest review
THB Tropical Island
THB Tropical Island
Tbh tropical
THB Tropical Island
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Other Recent Reviews

l12ndm wrote a review Apr 2019
Blackburn, United Kingdom14 contributions6 helpful votes
+2
Stayed here 4 nights, what a lovely time had by all. After reading negative reviews I was a little sceptical 🤨 I shouldn’t have though. Large pool yes was very cold but we went out of season so it’s to be expected. We used the small pool near block 5. This was heated and
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Date of stay: April 2019
Response from Guest Experienc... T, Director de Relaciones con Clientes at THB Tropical Island
Responded May 4, 2019
Dear l12ndm, We are glad that you had a lovely family break staying at the THB Tropical Island. Regarding the bars, during the day we have two bars opened located in the two largest pools so that guest can have different option, however we understand that sometimes guest concentrate in one bar rather than both and that in those cases, a little queue can happen. The hotel management keep a close eye on the outlet operative and as soon as we notice some queues we take actions in order to reduce them by reinforcing the outlet staff so that guest can be served promptly. Finally, we would like to inform you that we have passed your nice feedback to our animation team that made your children holidays as it is very motivating to know that their work is being highly appreciated. Looking forward to welcome you again. Warmest regards
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