Dear michaelwilliamson, First, allow us show you our sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at the Canary Islands. We are very pleased to have contributed to your holidays with your family as well as to know that our rooms, our service and in particular the staff have been to your liking. We assure you that comments like yours provide us with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special whilst staying with us. We would like to inform you that our Hotel offers different types of accommodation, which include variant services and we have some reserved areas for several clients. We offer these different products in order to satisfy the different demands our clients have. Otherwise we take this opportunity to clarify that in no case a distinction is made in serving our customers. Nevertheless we take your comments into consideration in order to improve our offers. We look forward to welcoming you back to the Hesperia Playa Dorada. Kind regards, Tatiana Fernández Guest Service Department