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Landscape - Picture of Hotel Dreams Lanzarote Playa Dorada

Photo: Landscape

From Review : Lovely hotel with one or two downsides. of Hotel Dreams Lanzarote Playa Dorada
Lovely hotel with one or two downsides.
Views from Room 1168, very nice indeed.
Piscina interior menor
Some photos of the hotel and one of its resident cats!
Una semana perfecta
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Other Recent Reviews

niccijb wrote a review Jul 2016
Bristol, United Kingdom22 contributions3 helpful votes
I travelled with my mother and sister for Christmas and New Year 2015/16. Our father passed away in June 2015, so we decided to spend Christmas a way. We arrived late afternoon and had to wait a while for our room, which wasn't ready. After a bit of a moan we were offered
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Date of stay: December 2015
Response from HHPlayaDorada, Guest Service Department at Hotel Dreams Lanzarote Playa Dorada
Responded Jul 15, 2016
Dear niccijb, First of all we would like to take this opportunity to thank you for choosing our hotel Hesperia Playa Dorada to spend Christmas and New Year’s Eve here with your mother and your sister. Besides we are grateful for taking the time to send us your detailed comments. The opinions of our customers are very important for us to enhance the quality of our services. We really appreciate that you enjoyed the offered food in particular in our Vulcano restaurant and that our location close to the beach has been to your liking. It is a pleasure for us to know that you had a pleasant stay at our hotel. We would like to let you know that we have read all your comments carefully and hope you accept our apologizes for any inconvenience caused during your stay. Moreover we would like to answer to some of the points you have mentioned. First we would like to inform you that our rooms are always ready at 3 o’clock pm in the afternoon as we have our Check-out at 12 o’clock and our staff needs some time to prepare the room for the arriving customers. Concerning the separate Deluxe areas wo can explain to you that our Deluxe guests can use them but of course they although can use all the other public areas. The Deluxe areas are only an extra we offer. Moreover we assure you that these separate areas are not used by everyone. Our staff controls the rooms number frequently. This perceptions has likely been driven by a confusion, because not all our Deluxe guests wear bands as these bands are only for all-inclusive and our clients can also book a Deluxe room with breakfast or half board. Referring the two double beds you had in your room, we would like to explain to you that that our Deluxe rooms for 3 persons are always equipped with two queen beds. If you desire three separate beds we offer standard rooms with supplement beds. These information have all the travel agencies so that they can inform our clients in advance. The Vulcano restaurant is exclusive for our Deluxe guest and usually there is no possibility to pay for the entrance. Finally we would like to let you know that we have more animation and activities for children during the summer, when more kids are allocated in our hotel. Thank you again for your comments and we would be pleased to welcome you back to our hotel. Kind regards, Nikola Rademacher Guest Service Department
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