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Landscape - Picture of Gran Castillo Tagoro Family & Fun, Lanzarote

Photo: Landscape

From Review : Excellent family all inclusive of Gran Castillo Tagoro Family & Fun
Excellent family all inclusive
Grata estancia
Amazing hotel
Brilliant Hotel for Familes staff were brilliant!
Lovely hotel!
Muy recomendable
davejt999 wrote a review Mar 2019
Cwmbran, United Kingdom47 contributions12 helpful votes
5.0 of 5 bubbles
Firstly, I would like to say that I have little confidence in European all inclusive resorts. I have been to a number of highly rated all inclusive hotels and always end up disappointed.... I'm glad to say I wasn't disappointed on this occasion. My family of two children and the
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Date of stay: February 2019
Response from CalidadDreamplace, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun
Responded Mar 20, 2019
Dear davejt999, We are overwhelmed to receive your wonderful comment about your recent stay at Gran Tagoro. Thank you for sharing it with us on TripAdvisor! To begin with, we are delighted to read that our hotel has managed to meet your expectations and pleasantly surprise your family. It is an honour for us that someone with such an extensive experience in all-inclusive hotels has dedicated such good words to us. Our rooms are designed to make the stay of our guests as pleasant as possible, so we are glad to read your satisfaction with the comfort of your accommodation. From what you say, it seems that you have also fully enjoyed the advantages of our all-inclusive service. Starting with our wonderful omelettes at breakfast, passing through our snacks and ending with our Asian delicacies in our Guang Zhou! All in all, it is delighting to hear that you were satisfied with our huge range of food and drink offer in our bars. To enjoy our fresh mojitos under one of the best climates of the world must be without any doubt an unforgettable experience. One of the characteristic that differentiates our hotel is the quality of the team we have. They all work very hard to satisfy our guests, so we will inform our staff how satisfied you were with the service provided. They all strive for reviews like yours - thank you very much for your kind words! Regarding the location, as you mentioned, we are in the area of Playa Blanca, which is perfect for those who want to spend a quiet holiday and still find some nice shops in the area nearby. On the other hand, we have recorded your comments regarding the entertainment program and the snack bar, and we will work to improve it. As you can see, we are constantly working to make our facilities and services better in order to make your next stay even more enjoyable. Thank you very much for recommending us, we look forward to welcoming your family again soon for another 10/10 holiday in Lanzarote! Kind regards.
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