Dear gigglysammi, We feel honoured to read your kindhearted and thoughtful words of our Dream Gran Castillo on TripAdvisor. It is lovely you and your family had the holiday experience you were hoping for and made some great memories in Lanzarote! It is excellent you had a seamless and relaxing check in process while having a refreshing drink, and that our helpful Receptionist gave you all of the necessary information to feel comfortable. We are pleased you liked your spacious room, designed to the finest detail so you had everything you could possibly need to give you a homely and comforting feeling. We love to know the extra amenities added for your little one made it feel even more special for you as we always want to give our guests a unique and personalized experience! We are delighted to learn that you loved the gastronomic offer available at our different restaurants throughout the resort, and you had a delicious meal at the Chinese restaurant. Nevertheless, we are sorry if you felt it was a little repetitive at times, so we will forward this comment to our culinary team so they can aim to add more variety each day. It is fantastic you always felt well looked after by our attentive restaurant staff and they always made the effort to remember your orders and preferences. Your compliments mean a lot to them so thank you for your recognition! ¡Muchas gracias! It is a pleasure to know your little ones loved the baby pool and were occupied for hours, whilst there were many great activities throughout the day for all ages to participate in around the pool. Moreover, it is wonderful you managed to escape for some peace and quiet to our adult only pool, ideal for unwinding and soaking up the sun. We regret to know you were a little disappointed with the mini disco, and you felt there was not enough music and too much time was spent on the photos and awards. We will pass this feedback onto our animation team so they can consider changing the timings to suit the guests better. Although you made good use of the main pool on your final days, please accept our apologies that improvements were taking place beforehand. We are trying our best to maintain all of our facilities properly and do if as quickly and effectively as possible so it does not disturb our guests. Finally, we are overjoyed to know you would visit our Dream Gran Castillo again in the future and we look forward to giving you a second brilliant family holiday in Lanzarote.