We arrived on the 1st July for a week (not long enough).
Reception team let the hotel down, the lady that checked us in lack of English made it difficult we tried to ask about upgrading but in the end gave up. We were given a piece of paper with breakfast/lunch/dinner times not even given any direction of where anything...
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Dear Mrs. Guest,
We would like to thank you for taking the time to give us your opinion about the service and installations of our hotel.
The whole staff will be told about your congratulations. They do their best to satisfy our guests. Our entertainment team, and our Chefs will be proud to hear that you found a brilliant food...
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