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Pool - Picture of Cap de Castel, Puylaurens

Photo: Pool

From Review : Delightful place to eat but not to stay of Cap de Castel
Delightful place to eat but not to stay
Delightful place to eat but not to stay
Delightful place to eat but not to stay

Other Recent Reviews

K Mansfield wrote a review Jun 2019
Chelsworth, United Kingdom75 contributions87 helpful votes
I would have given it 5 stars but for the interiors. Delightful place to eat, but not to stay, which we did for 2 nights. The food is excellent and innovative. The menu doesn’t change daily, but for our second night David, the owner, proposed a 3-course menu which the chef
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Date of visit: June 2019
Response from Cap2C, Propriétaire at Cap de Castel
Responded Jun 11, 2019
Madame Dane K, The deco of the room you stayed in has been refreshed/rejuvenated less than a month ago. I wouldn’t here take a risk to comment upon deco choices, as the matter is (and should remain) indeed personal. Making sure everyone can make its own mind about what you disrespectfully refer to, I published here the picture of the tacky fake awful deco substance. Let’s be practical : A mug without a handle is called a cup here and can be replaced easily with a mug from the restaurant, especially if you want to use them for breakfast in bed. All windows in this room come with proper plain wooden shutters for the light. Curtains clearly form part of the deco. Despite our attention to details, neither the welcome touche with fragrances, nor none of the “Happiness” signs worked for you. This now takes me to service and mistakes: After the dramatic grand opening of the 4 windows to let the air blow away few drops of organic mist I always spray prior to arrivals. You asked me for your breakfast in room the following morning. I declined politely, but should have told the truth : we do offer this service for disabled people, rather than “my staff can’t be both attending service by the buffet and delivering in-room breakfast”. It might have sounded personal, but all our rooms were really full and my staff busy attending some (business) people inside and others outside on the terrace (couples or your nice husband). While leaving you in your room with your car-collected bags, I explained how to use the little tag outside your door : “Should you need your room to be serviced tomorrow, don’t forget to put this tag on green, as, if you leave it on red, our staff will consider it as a “do not disturb” sign and will not enter your room”. You redeemed service and were granted next morning on your bill with a “smartraveler” discount in addition to your 20% last-minute-online discount. As I was commenting you about your special menu, you didn’t mention anything wrong with the room but now end up publishing pictures of your own mess in the bathroom... really? Some more flowers of inconsistencies and explanations : You would not consider us for a stay but you checked in early and checked out late… Our “ feet in the water ” food menu offers lunch service to our residents… was available from 1st June! All frames on the wall and on the floor are created by Pascal and I, assembled by hands... We put away on the annual “vide grenier” of the village the previous deco material made of black&white pictures of deceased movies stars which you might have seen on the web. We still have them available as they remain unsold, just in case. Our junior cocagne suite features a mini-fridge, for 12€ extra, and displays material from the 20th century rather than outdated fired-earth tiles or chestnut floorings from the 18th in the Lauragais building... Although Florent, our nice waiter was actually attending his first service with you, I wonder how long he could really be for two courses dinners ? We do not have the choice to call ourselves hotel, the authorities do that for us in France. If we had the choice we’d describe ourselves as “friends’ houses”. As a friend I would never make a public comment on personal aspects . As we’re not, your husband was very nice with us, seemed to enjoyed his time by the pool or at breakfast, and surely deserves a reward at some point. Enjoy life and be happy David HENRY
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