Dear Masahisa, May I take this opportunity to thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. We appreciate your valued feedback which is integral in our journey to improve guest satisfaction. I am delighted to learn that you enjoyed your stay with us. Your positive comments and high scores noted have been shared with all associates to deliver excellent service and to create perfect memories for all guests. I also wish to thank you for your constructive feedback about the check-in process. Our aim to separate the check-in place is to extend the most convenience circumstance for our exclusive guests; however, please rest assured that this will be shared with our team and we will look at ways for further improvement. I certainly hope that your future plans to Bangkok will include the Novotel Bangkok Suvarnabhumi Airport and we will have the opportunity to welcoming you back with warm and gracious Thai hospitality. Sincerely yours, Christophe Geoffroy General Manager