Landscape - Picture of Hotel Revoli, Gran Canaria
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From Review : An honest review of Hotel Revoli
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We arrived on August 17th for 2weeks and arrived home last night. When we arrived the checking was the quickest checking we've ever had and the gentleman in reception was very friendly and polite. A safe for the room was €20 but this was a deposit and would be returned once the…
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Date of stay: August 2019
Response from IsmaelG0mez, Director General at Hotel Revoli
Responded Sep 10, 2019
Dear lau291085, Thank you for your review. Lifeguards are great people and they are doing a good job in the area. Nice to know you liked our quickly check-in not to be waiting a long time. About floor cleanning or dusty outside the room, just let us know once you are in the hotel and we can check with the maid the mistakes so she will improve also. Of course if necessary we do another full cleanning... SORRY for the inconvenience. Fire alarm: the problem was in the machine you had in the room, needed to be changed, but the protocol was well done, if an emergency is given to our computer we have to check it in case of fire... i hope you can understand they did the protocol in the right way. But on the 2nd day we check your room fire alarm machines and we saw we have to change one because was given fake info. Sorry about this but i am sure you can understand machines can also make mistakes if they break down, but now almost we do have all in order in this important point about fire alarm. Sorry to disturb you!! Best regards, Ismael Gómez - Hotel Manager
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