Dear Guest, Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we were not up to your expectations on some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. I would only like to underline that we never advertised our Chateau as a five star boutique hotel. We don't have any stars and we certainly don't charge five star boutique hotel rates. We host our guests in a family spirit. Looking forward to see you again in the near future.