Dear rach1232018, We thank you for your 5-star review!! Your review motivates us to continue offering the highest level of services and we truly thank you for that. As you can surely attest, we consistently receive excellent feedback; however, it is very important to us to thoroughly review less positive comments to further improve the product and services of our hotel as it is our aim to provide the best guest service and to continuously improve ourselves. As such, your less favorable feedback was sent to the appropriate departments for review. We thank you once again for your 5-star rating and hope to have the pleasure of welcoming you back again soon!