Dear Guest, We would like to thank you so much for your kind words and also for your honest feedback. It is very important for us to receive our guest’s feedback as our philosophy and our job is to make our guests feel comfortable and do whatever we can to make sure they have a wonderful stay by providing the best quality and quantity possible in order to reach our guests satisfaction. We carefully went through your review and rest assured that constructive criticism is more than welcome, since it only can make us better. We can ensure you that we are always trying to act on our guests feedback and make sure that we will make changes where we can. Please, be assured that all the points you brought up in your review have been taken on board and discussed with our management and team. In the mean time, we truly hope to have the opportunity to welcome you back at our hotel one day, so we can provide you with the exceptional experience that our guests have come to expect from us. Best Regards,