Landscape - Picture of Shangri-La Rasa Sayang, Penang, Penang Island
Photo: Landscape
From Review : Relax and enjoy... of Shangri-La Rasa Sayang, Penang
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Guests
We stayed here for 10 nights after a very busy 4 day stop in Singapore. We decided to stay in the Rasa wing which is a must, we arrived at the reception which is dedicated for Rasa wing guests and checked in, as we were early we were told our room was just being prepared and…
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Date of stay: March 2016
Response from SL_Penang, Colleague at Shangri-La Rasa Sayang, Penang
Responded Mar 24, 2016
Dear LondonFranny: Thank you for your review of your recent stay with us. We are disappointed that you were not able to have the gracious Shangri-La welcome our resort is famed for. We do apologize for not serving you a drink upon arrival and also for the baby cot that was left in your room and corridor. We will also convey your kind compliments to Muru and Wei Han. They will be flattered to be mentioned so kindly in your review. It was a pleasure having you stay with us and we hope to see you again very soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Rasa Sayang Resort and Spa
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