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Landscape - Picture of ALPIN Hotel Resort & Spa, Poiana Brasov

Photo: Landscape

From Review : Good location of ALPIN Hotel Resort & Spa
Good location
сервис очень плохой ((
Новогодние праздники с годовалым ребёнком !
Новогодние праздники с годовалым ребёнком !
ALPIN Hotel Resort & Spa
Good hotel but crowded
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$252
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
majeo wrote a review Jan 2018
Miami, Florida
+5
I got the two bedroom suite which was roomy with nice balcony, separate living room, and two full baths, microwave fridge, sink it was comfortable and great for family of 4. Parking outside is limited but you can valet. Restaurant at the hotel is quite expensive. The pool is
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Date of stay: January 2018
Response from Alex S, Manager at ALPIN Hotel Resort & Spa
Responded Feb 1, 2018
Dear Mr. Majeo, Thank you for choosing Alpin Hotel Resort& Spa and for your review, your feedback is important to us. Even if we are happy that the apartment had all the facilities to make you feel comfortable, we're disappointed to find out the perception you had about our property, during your stay. First of all, being a mountain resort, the surface for building is obviously not a plain one, because our property has 40.000 square meters, numerous floors, 5 restaurants, home cinema, spa, family brasserie, 3 types of accommodation, it comes natural that are these spaces come united by corridors and elevators. Allow me to inform you that the Management team has put at client’s disposal, beginning from the reception, billboards and arrows indicating the direction of travel. So, any of our customers can either follow the light arrows( that are everywhere in the Hotel, Apart Hotel, Alpin Casa, parking space) or you can guide on billboards, sounding and visually indicating your position at that time and how you can get in different locations. All the spaces in our property, including private rooms and apartments, shops, pool, restaurants are subject to the same guiding routine. Please allow me to inform you that our property registers 4 restaurants: Tosca, A 'propos, Gatsby and Forest Lounge, as you can see on all our online pages and sites, including the led billboards. At the same time, all the four restaurants offer a wide range of courses, prepared and presented at a certain standard. Even if our dishes are significantly more generous in terms of gram weight, we have prices according with other restaurants of similar level and same position. Furthermore, Alpin Resort Hotel& Spa offers discounts for our customers, you just have to register on our online site to be kept updated with our promotions and vacation packages. Furthermore, as it is shown on all thermometers, the European Union recommends a 27-28 degrees water temperature, while we keep the water heated at 29 degrees, because we want to offer best conditions and spaces for our customers. We would be honored to have the opportunity to accommodate you with another occasion for a much better experience and stay.
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