Hello dear SSS!!! Thank you for taking the time to review our hotel! I would like to give you a few details, which you probable don't know and this is why you seem to be a bit worried. During your stay here we had from 210 to 290 guests in house. Around the main pool there are 104 sunbeds and around the children pool there are another 64 sunbeds, so in total we have 168 sunbeds around our pools and gardens, which is about 60% of our bed capacity. When you deduct the people who arrive on that day, the people who depart on that day, the people who have rented a car and are out, the people who have booked an excursion and are out and the people who are at the beach, this is more than enough. Usually the AI hotels have aroudn 50%. What you mention about your check out is absolutely right. But it doesn't have to do with Thomas cook. It has to do with all the english flying to Crete in general. Around 80% of the flight from the UK to Heraklion arrive from very late evening to very early next morning, on Tuesdays and Fridays. It has been like this for decades and I don't know why they can't change it. If you ask them the will answer that the night flights are less expensive, that's why the people prefer to fly in the night, but when I look at the prices, they are not that cheap at all. So at most of the times, people want to keep their rooms for another couple of hours, which is possible at 95% of the cases, but there is still this 5% (like your case), where it is just not possible. One solution for you next time you book a night flight is to book with the tour operator and extra full night at the hotel (8 nights instead of 7) so you don't have to worry about anything. Although it really isn't necessary most of the times cause you do it with us on the spot. Of course it would be possible to move to another room for your last day, because we needed your room, for the guests who would arrive on that day. But you could have moved to another room. This is possible 99.9% of the times! Or next time you go on holiday just book a day flight!!! :-) From all of us here at the smarline Kyknos Beach we wish you all of health, wealth and happiness and hope to see you again some time in our hotel in the future!!!