Hello Kelly, Thank you for your review of our Resort. I apologise we did not meet your expectations on this occasion. I would welcome the opportunity to discuss your stay in person. Please do not hesitate to contact me via email with a contact number and time which is convenient for you. At Wyndham Resort Wanaka we pride ourselves on our friendly, helpful service, modern accomodation and facilities. I look forward to hearing from you and addressing your concerns. Regards, Kaydee George Resort Manager kaydee.george@wyn.com 64 3 443 0025 ph 64 3 443 9108 fax