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Pool - Picture of Excellence Oyster Bay, Jamaica

Photo: Pool

From Review : Not quite five stars of Excellence Oyster Bay
Not quite five stars
Excellence Oyster Bay
Excellence Oyster Bay
Excellence Oyster Bay
Excellence Oyster Bay
Excellence Oyster Bay
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carebare91 wrote a review Nov 2019
Newark, Delaware28 contributions6 helpful votes
I wish I could be giving a better review but this resort needs much work. I traveled here with my husband for 5 nights and stayed in beach house 904 which is apart of the excellence club. When we arrived, we were immediately greeted by staff with a warm welcome, cold towel and
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Date of stay: November 2019
Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay
Responded Nov 17, 2019
Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to share your opinion with the TripAdvisor community. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience during your holidays. Your opinion is very important to us due to our most valuable guest feedback gives us the opportunity to better understand the areas where we can improve in order to provide a 5 star service. We are very pleased to hear from you that our staff members were great since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience, as exceptional and unique as it can be, although we are sorry to read we were missing the attention to detail and consistency which our guests accustomed to in our Excellence properties. Please, rest assured that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up to the Excellence brand. As a new property, there is a full commitment from the whole company. They are very passionate about their job and they do all their best to offer the outstanding service which we are characterized for. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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