Dear Wadah T, On behalf of our entire team here at the Royalton Blue Waters, a warm heartfelt thank you for choosing our beautiful resort and granting us the opportunity to serve you. It is a wonderful feeling to read that you enjoyed our facilities, our clean pools and our outstanding food. Our aim is to always create memorable moments for our valued guests and we are delighted to know that this was your experience. We would like to take this opportunity to apologize for the inconvenience that you experienced and your feedback was shared with the relevant department head for their review. It was indeed a pleasure serving you and we look forward to seeing you again soon. Regards, Luis Elizondo General Manager