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Beach - Picture of Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort, Jamaica

Photo: Beach

From Review : Beautiful Resort, terrible service. of Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort
Beautiful Resort, terrible service.
A beautiful February evening!
Beautiful property - terrible staff management
Fantastic 5 star hotel needs finishing touches
Stage set up for Canada Day celebrations
Armadillo Tex Mex restaurant. Nachos were good but everything else lacked flavor
Spud1128 wrote a review Jul 2017
New York City, New York76 contributions18 helpful votes
+8
2.0 of 5 bubbles
I returned this week from Royalton Blue Waters, as part of a 40 person wedding party. Royalton Blue waters is a beautiful resort, with excellent amenities and picturesque views. However, that is where my praise ends. I don't know if they were understaffed due to unexpected
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Date of stay: June 2017
Response from RoyaltonJamaica, General Manager at Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort
Responded Jul 12, 2017
Dear Spud1128, Thank you for your review. We appreciate your feedback on our beautiful resort, the view from your room, excellent amenities that were provided and our clean grounds. It is amazing to read that our Jerk Hut was your favourite place, our pool bar and our staff impacted your vacation positively. We would like to take this opportunity to apologize for the inconvenience that you have experienced as our aim is to always provide excellent service to our valued guests and it is very disappointing to know that your vacation reflects otherwise. It is our hope that you will re-consider your decision and give us a chance to surpass your last experience. “One Love” Luis Elizondo General Manager
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