Beach - Picture of Royalton Blue Waters, Jamaica
Photo: Beach
From Review : Beautiful Resort, terrible service. of Royalton Blue Waters
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+8
I returned this week from Royalton Blue Waters, as part of a 40 person wedding party. Royalton Blue waters is a beautiful resort, with excellent amenities and picturesque views. However, that is where my praise ends. I don't know if they were understaffed due to unexpected…
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Date of stay: June 2017
Response from RoyaltonJamaica, General Manager at Royalton Blue Waters
Responded Jul 12, 2017
Dear Spud1128, Thank you for your review. We appreciate your feedback on our beautiful resort, the view from your room, excellent amenities that were provided and our clean grounds. It is amazing to read that our Jerk Hut was your favourite place, our pool bar and our staff impacted your vacation positively. We would like to take this opportunity to apologize for the inconvenience that you have experienced as our aim is to always provide excellent service to our valued guests and it is very disappointing to know that your vacation reflects otherwise. It is our hope that you will re-consider your decision and give us a chance to surpass your last experience. “One Love” Luis Elizondo General Manager
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