Dear Valued Guest, Thank you for your very high commendation and detailed review of your stay at the Centara Ceysands resort & Spa here in Bentota,and we are delighted to know that you had a rewarding and memorable stay and enjoyed our services and facilities. I am also pleased to know that you have been served with our true Centara Ceysands hospitality and will certainly pass on your compliments to our staff.Please accept our sincere apologies for the inconvenience you have experienced at the Spa,I have looked in to this matter personally and concur that nothing you have experienced can be justified.we greatly appreciate the time you spared to do so.We look forward to have the opportunity to welcome you back once again.Thanks & Best Regards,