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Window View - Picture of La Fonda On the Plaza, Santa Fe

Photo: Window View

From Review : Lovely place to stay, a few quirks of La Fonda On the Plaza
Lovely place to stay, a few quirks
2 queen room
The Gingerbread Adobe on Display in the Lobby - WOW
Love, love, love this place!
Loretto Chapel
Great Sisters Weekend
jwjg wrote a review Jan 2017
Auckland301 contributions141 helpful votes
4.0 of 5 bubbles
A beautiful building in a marvellous location, but a few things to note. First, the rooms are not spacious. For three people, we were cramped. The rooms however are beautiful, beautifully appointed, lots of care and attention, beautiful art, just small. The bathroom was
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Date of stay: December 2016
Response from john r, General Manager at La Fonda On the Plaza
Responded Jan 18, 2017
Dear jwjg, Thank you so much for taking the time to review La Fonda. We sincerely appreciate your kind comments and insight. As a historical hotel, we have over 21 different rooms types that vary in size and configuration and we completely understand that it can be difficult to determine the best room type, especially if booking online. We are terribly sorry that you felt cramped in your room and would like to encourage you to chat directly with our reservations department in the future so that we can make sure we better accommodate your space needs so the this does not occur again. We thank you for your comments on the bar. There is absolutely no excuse for poor, uninterested or surly service from any of our staff in La Fiesta Lounge. If that is the perception our guests are getting, then we completely agree with you that this is an area that we needs to be improved. We will most certainly share your comments with the staff in the bar. Finally, there was no reason why you were not given 3 vouchers for breakfast when you checked into the hotel. When the reservation indicates there are more than two people in the room, you absolutely should have been given additional vouchers for your child during for your stay. We have discussed this with our team and are working on a better process to insure that all guests are properly accounted for at check in so that we may provide the correct number of vouchers with the bed and breakfast package. We were especially pleased to hear that the restaurant staff recognized the error and did not charge you. We sincerely appreciate your comments and, rest assured, this will be corrected when you visit us again. Thank you for taking the time to share your thoughts and we hope that we will impress you 100% on your next visit. Sincerely, John Rickey General Manager La Fonda on the Plaza
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