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Amazing views. Very disappointing. - Picture of The Westin La Paloma Resort & Spa, Tucson

Photo: Amazing views. Very disappointing.

From Review : Disappointing stay, disheveled beds and staff that didn't seem, to care. of The Westin La Paloma Resort & Spa
Amazing views. Very disappointing.
Beautiful view upgrade of the back of a building with a tree blocking everything. Upgrade  from the pool cabana roof view of the room we were moved from.
Bed's looked like nothing had been changed, hadn't really been made or that someone had been laying on them prior to our check in.
Was told, "this is perfectly fine, it's just you".
Disheveled beds that didn't look like any sheets had been changed from the previous guest.
They changed the red stained comforter in our room but then gave us a brownish red stained one instead :/
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LBCarolina wrote a review Apr 2021
Key West, Florida37 contributions16 helpful votes
Booked a two night stay Monday - Wednesday in late March. Being a Marriott Bonvoy Titanium Elite, I submitted Suite Night Upgrades for this stay as it was my spouses first time in Arizona and I wanted something as special as possible. Despite the resort seemingly fairly empty
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Date of stay: March 2021
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Apr 30, 2021
It is always an honor when our guests return and bring their families, and we are very sorry to hear you were not fully pleased with your recent stay. Thank you for taking the time to provide your feedback so we may address your disappointment. We apologize for missing your expectations for your guestroom and regret the negative impact it had on your overall enjoyment. We appreciate your mention of our associates for excellent service. It is our hope to have a chance to welcome you for a more memorable experience in the future. Sincerely, Trevor Curran—General Manager
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