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Balcony - Picture of Sheraton Salt Lake City Hotel

Photo: Balcony

From Review : Lost our luggage! of Sheraton Salt Lake City Hotel
Lost our luggage!
Lost our luggage!
Lost our luggage!
A big mess
Went home without staying
Bathroom door falling off hinges
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Other Recent Reviews

Old_Waspy wrote a review Jan 2017
Ilminster, United Kingdom1,775 contribution251 helpful votes
+6
The hotel itself is pretty good, much as you would expect from a 4 star establishment – very nice well equipped room. We also enjoyed great views over the city to the mountains from our 8th floor balcony. The hotel is close to a busy intersection, but there were no noise
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Date of stay: September 2016
Response from Jason F, General Manager at Sheraton Salt Lake City Hotel
Responded Jan 10, 2017
While it was great to hear you enjoyed your stay at our hotel and you found our team to be helpful, I am sorry for the poor communication between our bell team and your tour bus. I will follow up with our guest services team to review what happened and look for ways to ensure it does not occur in the future. I appreciate you taking some of your time to let me know as there is always opportunity to improve.
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