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Not trying to be difficult but when you pay thousands of dollars to stay somewhere for 5 nights and get the attached photo it is pretty disappointing. I have been wanting to try the Andaz for years. The hotel property is beautiful. Offers a boutique feel with the amenities of…
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Date of stay: April 2018
Response from AndazSocial, Manager at Andaz Maui at Wailea Resort
Responded Jul 6, 2018
Thank you for taking the time to write a review on Trip Advisor. We appreciate you sharing your feedback with us. We're disappointed to hear that your stay didn't meet your expectations. We appreciate your feedback and will share your comments with our leadership team. Please feel free to reach out to us directly if you'd like to discuss further. Again, thank you for your review and we hope you'll give us the opportunity to exceed your expectations should your travels bring you back to Maui.
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