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Landscape - Picture of Grand Wailea, Maui

Photo: Landscape

Gorgeous resort, lacks customer service and focus
Honestly, we expected more...
Totally overpriced
Beach Chair Quality UNACCEPTABLE
An absolutely gorgeous resort, but only if you can live with the complete lack of customer servi
View from our Lanai
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phillytraveler919 wrote a review Jul 2017
Chalfont PA67 contributions25 helpful votes
This is an update to my prior review. In addition to the complete lack of customer service, there doesn't seem to be anyone who orients new guests to the resort, the rules (pool & beach), where things are situated or what events are happening at the resort. If it wasn't for
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Date of stay: July 2017
Response from Grand_Wailea_3850, Director of Operations at Grand Wailea
Responded Aug 17, 2017
Aloha phillytraveler919, I appreciate your feedback and am disheartened to hear that we were not able to satisfactorily turn your experience around during your stay. We are constantly looking for ways to improve our current processes, and your feedback will help us to improve our training processes. Mahalo, Todd Temperly
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