Shower - Picture of Elma Hotel Arts Complex, Zichron Yaakov
Photo: Shower
From Review : Disappointing of Elma Hotel Arts Complex
+1
Not what you would expect out of a 5 star hotel. Room not clean and need maintenance. We had a panoramic view room but all the windows were dirty. Food is average. We asked customer relation to get back to us, we are still waiting... There are much better hotels at this…
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Date of stay: November 2018
Response from KerenA148, Guest Relations Manager at Elma Hotel Arts Complex
Responded Dec 17, 2018
Dear guests, Thank you for taking the time to share your experience with us on Tripadvisor. We are disappointed to see that your stay with us did not live up to your expectations. However, we are glad that our guest relations manager spoke with you and changed your impression for the better. Many thanks again for taking the time writing this important review and we hope to be welcoming you back to Elma again soon. Best regards, Elma management
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