Dear Guest We would like to thank you for your feedback and we appreciate all types of comments which we certainly will work to improve the areas we need to improve. We shall forward your comments to the our restaurant management as is is a good idea that they receive feedback with our guests experience. We are sure that our staff work hard to assist all our guests however we are all human and might have bad moments, so we do not really think they did not want to disrespect you. Regarding the kettle, guests can avail themselves with one, by means of collecting it from front office. Glad to hear that you liked the idea of making use of both hotels during your stay. Interesting point that you brought to our attention, is regarding certain machines which are out of order in the games room.We assure you that will shall inform the machine company to come over and check them out. Best Regards Aldo Schembri Adami Guest Relation Manager