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Window View - Picture of Sheraton Kona Resort & Spa at Keauhou Bay, Island of Hawaii

Photo: Window View

From Review : Not Recommended of Sheraton Kona Resort & Spa at Keauhou Bay
Not Recommended
Nightmare of a honeymoon
A few positives but way too many negatives!
Filthy tub
The slider rattled so loudly that we used the ottoman and a chair to put pressure against the gl
Keahou Bay
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MidwestExplorer wrote a review Nov 2017
Seattle, Washington8 contributions18 helpful votes
The outdoor space is great and most of the staff are very nice. However, our room had constant issues that their facilities and management have been unable to resolve. We had facilities out to our room at least twice a day every day. With the AC at the lowest setting it was
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Date of stay: September 2017
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou Bay
Responded Nov 5, 2017
Aloha MidwestExplorer, Mahalo for staying with us. We are thrilled to hear our valet and bell staff made an impact on your stay. Our luau is amazing and glad your family enjoyed it. in regards to your room, we apologize the A/C was not properly working causing difficulty sleeping. Your feedback has been shared with our leadership team to ensure this was an isolated incident moving forward. Hopefully we can host you again in the near future. Mahalo,
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