Window View - Picture of Outrigger Kona Resort & Spa, Island of Hawaii
Photo: Window View
From Review : Not Recommended of Outrigger Kona Resort & Spa
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Guests
The outdoor space is great and most of the staff are very nice. However, our room had constant issues that their facilities and management have been unable to resolve. We had facilities out to our room at least twice a day every day. With the AC at the lowest setting it was…
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Date of stay: September 2017
Response from SheratonKonaResort, Manager at Outrigger Kona Resort & Spa
Responded Nov 5, 2017
Aloha MidwestExplorer, Mahalo for staying with us. We are thrilled to hear our valet and bell staff made an impact on your stay. Our luau is amazing and glad your family enjoyed it. in regards to your room, we apologize the A/C was not properly working causing difficulty sleeping. Your feedback has been shared with our leadership team to ensure this was an isolated incident moving forward. Hopefully we can host you again in the near future. Mahalo,
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