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Damaged floor - Picture of Hotel Indigo New Orleans Garden District, an IHG hotel

Photo: Damaged floor

From Review : Very Poor Condition of Hotel Indigo New Orleans Garden District, an IHG hotel
Damaged floor
Black mold in shower
Mold on sink surround
Mold on sink surround
Water damage on entryway wall
Water damage on entryway wall
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sasimmons68 wrote a review Apr 2021
Houston, Texas23 contributions5 helpful votes
+15
We stayed at the Hotel Indigo Garden District on April 23-24. The valet staff was very helpful and friendly. The room itself was in terrible condition. The walls had water damage. The furniture and floors were damaged. There was mold in the shower and on the sink surround. The
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Date of stay: April 2021
Response from IHG Service, Owner at Hotel Indigo New Orleans Garden District, an IHG hotel
Responded May 12, 2021
Hi Stephanie S, I am glad you left feedback. Thanks for choosing to stay at our Hotel Indigo New Orleans Garden District! Positively memorable and comfortable stays are what we promise and I'm concerned what you had was the opposite. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the room's poor condition and the cleanliness misses. IHG Hotels & Resorts sincerely cares about your experience, and I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate you sharing your experience and am confident they will take steps so this doesn’t happen again. I appreciate your kind words for our valet staff. They'll be very pleased to hear that you remembered their friendly efforts. Looking forward to turn the tables when you travel back to New Orleans! Cheers, June A. Case Manager IHGService
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