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Pool - Picture of Retreat Heritage Lonavala

Photo: Pool

From Review : Ok stay of Retreat Heritage Lonavala
Ok stay
Bad room
Bad room
Ok stay
State of super deluxe room
Bad room
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andy f wrote a review May 2018
10 contributions1 helpful vote
The hotel is located close to the station. The room looked decent but had a few cockroaches around.the washroom tiles were cracked and the commode and bedsheet had stains. Another drawback is they don't have a minibar or electric kettle. Food is only veg and slightly over
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Date of stay: May 2018
Response from RetreatHospitality, General Manager at Retreat Heritage Lonavala
Responded Jun 17, 2018
Dear Guest, We Thank you for choosing to stay with us please be assured that any feedback, However trivial or critical is taken up for a thorough investigation. We are sorry and most concerned to note that your overall experience at our resort did not meet your expectations and We have already taken corrective measures and we deeply regret the inconvenience caused. We Do Serve Veg and Non Vegetarian Dishes. Thank you for bringing to our notice the incident regarding food served to you please accept my apologies for it and I have shared the review with our F&B manager & Executive chef to look in to the matter & take corrective steps so that this does not happen in future. Your feedback is very important and encouraging for us to maintain our standards in coming future. However your experience about the Rooms linen and cockroaches embarrassed us and we share the same with our team .Our humble request you to accept our deepest apologies for the same and our commitment for not repeating the same in near future I would additionally request you to treat this as an isolated incident and not a reflection of our normal services Warm Regards Sandeep Mankar
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