On behalf of the staff at the Holiday Inn Express Savannah Historic district, I would like to apologize to you for any inconvenience and the level of service you received during your stay. We do our best to provide the best possible level of service, but sometime we fall short. Thank you for your feedback as a result of your concerns we have taken the necessary precautions to make sure that such incidents do not happen again. Please contact me directly at firstname.lastname@example.org. I would love to discuss this further. Thank you again.