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Interior - Picture of Courtyard New York Manhattan / Midtown East, New York City

Photo: Interior

From Review : Staff good, location good, room smell not so good of Courtyard New York Manhattan / Midtown East
Staff good, location good, room smell not so good
Great visit!
Classy Courtyard
Classy Courtyard
Classy Courtyard
Classy Courtyard
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Michael D wrote a review Oct 2019
Fort Myers, Florida1,796 contribution340 helpful votes
Stated two nights on business... everything went well, good location, and everything seemed clean. The only negative was a cigar smell that never left the room... a bit overpowering at times. All in all, I'd want to ensure the smell problem was resolved prior to staying again.
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Date of stay: October 2019
Response from CourtyardMidtownFOM, Front Office Manager at Courtyard New York Manhattan / Midtown East
Responded Oct 26, 2019
Thank you for being a valued guest and for providing a review of our hotel. We apologize for the issues you experienced with our service and we appreciate your honest feedback. Please be assured that we are taking immediate action with our housekeeping team avoid such problems in the future. We hope that you will stay with us again so that we can provide you with the excellent service for which we are known. I would love the opportunity to further discuss your issues and apologize personally, please contact me at andrew.barry@courtyardmanhattaneast.com
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