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Window View - Picture of citizenM New York Times Square, New York City

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From Review : Nice but a little disappointed in the finer details of citizenM New York Times Square
Nice but a little disappointed in the finer details
Paris✔New York✔👌❤ I am a Citizen M
citizenM New York Times Square
Paris✔New York✔👌❤ I am a Citizen M
citizenM New York Times Square
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CaroGill wrote a review Jun 2017
Bournemouth, United Kingdom78 contributions58 helpful votes
We stayed here to celebrate our 20th wedding anniversary. The rooms themselves are great. Fabulous comfortable bed, lovely shower, toiletries & hairdryer plus one UK adapter provided. Rooms are long & thin but as we didn't spend much time in it it wasn't a problem. ipad
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Date of stay: June 2017
Response from citizenKellan, Manager at citizenM New York Times Square
Responded Jun 13, 2017
Hey CaroGill, Congratulations on 20 years together! Thank you for choosing us to celebrate this occasion. I'm happy that you appreciated the staples of citizenM: the extra large king bed, high pressure rain shower, cleanliness and our unique citizenM scent! I'm sorry that we weren't able to provide a view upon your initial check in. Dependent on the time that you arrive and general availability certain views aren't guaranteed, however we always try to accommodate these requests when we can (a high floor is considered 8 and above on the kiosk so that may have caused some confusion). I'm glad that you were able to experience Megan and Storm's hospitality. They are truly wonderful ambassadors. It troubles me that you didn't experience this from everyone! It can get pretty busy in the living room area but this should never sacrifice amicability. Hopefully you will give us another shot to have the perfect citizenM experience. Sincerely, citizenKellan
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