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Window View - Picture of WestHouse Hotel, New York City

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From Review : It was ok! of WestHouse Hotel
MrsFrame wrote a review Dec 2018
Sunderland, United Kingdom345 contributions120 helpful votes
+1
3.0 of 5 bubbles
It was ok, would I stay here again? Probably not. It’s advertised as a 5 star boutique hotel. The package we booked included taxes and charges, however we then had to pay the additional resort charges plus tax (just over $500) the evening we arrived, we waited a little while to
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Date of stay: December 2018
Response from Petr J, General Manager at WestHouse Hotel
Responded Dec 10, 2018
Dear FamilyFrame, Thank you for your honest and constructive review. I regret to hear about your experience. The anomalies described are highly unusual and fall well below our standards. I would be pleased to discuss your experience in more detail. I can be reached at PJURECKA@WESTHOUSEHOTELNEWYORK.COM. Our goal is to create a house away from home environment where understated elegance and thoughtful touches are indicative from arrival until departure and we apologize your experience was not as such. Warm Regards, Petr Jurecka, Hotel Manager
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