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From Review : Beautiful hotel and great location.... but of The Roxy Hotel New York
Beautiful hotel and great location.... but
20th anniversary trip
Super Location super hotel
The Roxy Hotel Tribeca
scw388 wrote a review May 2018
Chester, United Kingdom118 contributions34 helpful votes
4.0 of 5 bubbles
We stayed here recently for 4 nights and we had arrived from Manchester with our 9months old baby around 8pm in the evening. It really is a lovely hotel so much character and a good location. Food was also lovely. However we were greeted at reception by a young lady who once we
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Date of stay: May 2018
Response from Sami R, Guest Relations Manager at The Roxy Hotel New York
Responded May 23, 2018
Dear scw388, Thank you so much for your feedback. Please accept our sincerest apologies for the issues you experienced during your time here at the Roxy. We would like to assure you that we take the feedback, such as you have provided, very seriously. We would like to look further into your experience as an opportunity for improvement. Please feel free to contact me directly at SRahman@roxyhoteltribeca.com, so that I can have the opportunity to better our services in an effort to welcome you back. Kind Regards, Sami Rahman Director of Guest Services
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