Interior - Picture of InterContinental New York Times Square, New York City
Photo: Interior
From Review : Great bed; poor room. of InterContinental New York Times Square
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Guests
+5
The bed was one of the MOST comfortable I’ve slept in, in years! Great hotel bed! The room was the second most terrible room I’ve been in, in several years. {I’ll not describe the other room.} Without the two walls of windows allowing for openness this room would have been a…
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Date of stay: February 2018
Response from IHGService, Guest Relations Manager at InterContinental New York Times Square
Responded Feb 28, 2018
Hi NJ E, Thank you for your stay and for taking the time to share your experience with us. It is great to see the perfect rating you gave for sleep quality. However, I was concerned to see that you were not impressed with the design and lay out of the room you received. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a great experience. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team for the purpose of bringing the improvements needed. Again, many thanks for your feedback and for staying with us. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Sincerely, Connie D Case Manager IHGService
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