Dear Zyclethe, Thank you for taking the time to post your review. I'm glad you enjoyed the location as well as the convenience of the minibar. I'm also happy to see that you took advantage of the day pass at Crunch Fitness. Most of our guests tell us it is worth the two block walk because of how nice the facility is. I'm so sorry that your room was noisy. The next time you stay please let us know ahead of time we can assign you a room on a high floor away from the front. As far is the 30 minute wait and excess calling for a firm pillow, what you experienced is absolutely unacceptable. Both our front office and housekeeping teams are undergoing re-training to ensure something like this doesn't happen again. I appreciate you letting us know and I am confident that future guests will benefit from your feedback.