Thank you for taking the time to share your feedback. We are happy to hear you enjoyed our location on the San Diego Bay. However, we sincerely apologize for the disappointing customer service you experienced during your stay. This is not typical of our team members and we assure you that we take guest feedback very seriously. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. The next time you have the opportunity to travel to the area, we do hope that you will be our guest again.