Window View - Picture of Hilton San Diego Bayfront
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From Review : Bad customer service of Hilton San Diego Bayfront
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The hotel was beautiful, the location was awesome!!! We booked a double bed room, and got a king bedroom with a disability bathroom nothing wrong with that but we booked a double bed for a reason. The reason for my 2 star is the customer service from the supposedly front desk…
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Date of stay: March 2018
Response from Kaitlyn W, Marketing Coordinator at Hilton San Diego Bayfront
Responded Apr 4, 2018
Thank you for taking the time to share your feedback. We are happy to hear you enjoyed our location on the San Diego Bay. However, we sincerely apologize for the disappointing customer service you experienced during your stay. This is not typical of our team members and we assure you that we take guest feedback very seriously. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. The next time you have the opportunity to travel to the area, we do hope that you will be our guest again.
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