Interior - Picture of Courtyard Boston Downtown
Photo: Interior
From Review : Disappointed of Courtyard Boston Downtown
+2
We arrived at the hotel around 11pm and the front door isn’t automatic open; required to ring the bell. Prior to arrival I requested a few toiletries but never given. The room itself was clean but the drinking glasses were dirty, I’m certain it was used and not cleaned. …
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Date of stay: February 2019
Response from BOSDMAGM, Manager at Courtyard Boston Downtown
Responded Feb 16, 2019
Thank you for your recent review. I apologize about the glasses found in your room, this certainly is not typical of the cleanliness and I am disappointed to hear that we fell short of our standards. We do lock our doors at a certain time of the night, your guest key would allow you access, but of course after check-in. Another option you could do prior to check-in is use the mobile check-in and mobile key option. Then your phone can be used as a key to open the front door or your individual guestroom door. The reason for locking our doors at night, is for safety from the outside since we are in the middle of downtown Boston. I apologize for any inconvenience your experienced due to this process. Sincerely, Cristina Mallahan Assistant General Manager
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