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From Review : Best. Hotel. Ever. of The Bostonian Boston
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Ridiculously overpriced for subpar room
September 2023
+5
I'll admit, I wasn't super impressed at first. Our check-in time was 3pm, and we had actually requested an early check-in if possible. At 3pm, we were told it wasn't ready. We sat and waited until 4. For the inconvenience, we were comped the parking fee and given vouchers for…
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Date of stay: June 2016
Response from RobertRivers, General Manager at The Bostonian Boston
Responded Jul 5, 2016
Dear Guest, What a wonderful story, and I thank you for allowing us an opportunity to make good on what started as a questionable stay. Your comments will be shared with our entire team as it take every associate to create a memorable stay. We admit that our willingness to assist guests with late check-out request, due to flight times, weddings, medical visits and so forth can impede on an incoming guests' arrival time. And, 98% of the time it works so that we create a 'win-win' for everyone, until the law of average plays a role. However our team is empowered to insure a recovery for all involved and in your case it appears that our team is on board. Again, congratulations on your anniversary and we hope that we will see you again next year, or sooner, Robert Rivers General Manager Robert.rivers@mill-usa.com
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