Interior - Picture of Hilton Boston Back Bay
Photo: Interior
From Review : Big mistake of Hilton Boston Back Bay
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Guests
+1
Beware of what you get when booking. We have just checked in and had paid for a king room and have received a old outdated room with 2 double springy creeky beds. When calling the front desk to correct this error we are told they are fully committed and cannot do anything. We…
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Date of stay: October 2015
Response from HiltonBostonBackBay, General Manager at Hilton Boston Back Bay
Responded Oct 29, 2015
First and foremost, thank you for taking the time and effort to write us a thorough review on your stay with us. We understand your experience with our CP Express room service did not exceed your expectations and would like to apologize for the errors in your order. Our Director of Food & Beverage is reviewing your comments with the chef to ensure that our culinary and restaurant team are aware and strive to avoid such issues from arising. We would also like to apologize for the booking error and have brought this issue to the attention of our Front Office Director. We would love to welcome you back to have the opportunity to exceed your expectations. Sincerely, Dominique Marty General Manager
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